Refund Policy
Given below are our refund policies for different categories of adventure.
- Refund Policy for Trekking
- Refund Policy for Climbing
- Refund Policy for Tours & Sightseeing
- Tour Amendments/Change Policy
Refund Policy for Trekking
Cancellation by Participant/Client
There will be no refund of the deposit if a client cancels, as this policy will protect members who have committed their time and money to the holiday. It is advised to take out third-party travel cancellation insurance if you wish to be covered.
Note: We recommend “Global Rescue” insurance company due to their satisfactory conduct with our clients in the past.
• Deposits are not transferable to another person (s)
• Deposits are non-refundable. No cash back
• Deposit may be considered for transfer to later date or holiday depending on the following conditions:
Conditions:
If and when, Apricot Tours has already incurred any costs for our guest, then it is not possible to recover that money. Examples of such costs include domestic flight tickets and permit fees. The permit fee (which has increased this year) is non-refundable and also, the domestic flight tickets are only partially refundable. If you timely request us (via email) for a delay/change in your trip, we will not include your name in our permit and neither purchase your flight tickets and hence not incur and any costs. We purchase flight tickets by the end of March and also apply for permits between February & March depending on the departures and status (full) of the departures. Domestic flight seats to the Karakorams and Himalayas are sold out way ahead of time because there are only two daily flights during peak season. Among other things including permits, the deposit is used to book domestic flights for you in advance (as soon as we receive the deposit).
All requests for changes in date or holidays must be made via email and be received in our office within the periods stated above.
Cancellation by Apricot Tours
If the required/minimum participants are not achieved for the non-guaranteed departures/holidays by April 30, deposits will be returned within 7 days (after deduction of transfer fees). Assistance and support will also be provided for a merger with other parties at the same price and services.
Refund Policy for Climbing
Cancellation by Participant/Client
There will be no refund of the deposit if a client cancels, as this policy will protect members who have committed their time and money to the expedition. It is advised to take out third-party travel cancellation insurance if you wish to be covered.
Balance or full payment must be made 50 days before the expedition date. The following cancellations charges will apply, if you decide to cancel the booking after the full payment.
• Deposits are non-refundable
• Cancellations made 40 days prior to the departure date, will incur a loss of 30 percent of the total trip cost.
• Cancellations made 30 days prior to the departure date will incur a loss of 50 percent of the trip cost.
• Cancellations made 15 days prior to the departure date, will incur a loss of 70 percent of the total trip cost.
• Cancellations made 7 days or less to the departure date will incur a loss of 100 percent of the total trip cost.
All refund requests must be made in writing and be received in our office within the periods stated above.
Note: All refund requests must be made in writing and be received in our office within the notice period stated above.
Cancellation by Apricot Tours
If the required/minimum participants are not achieved by April 30, deposits will be returned within 7 days (after deduction of transfer fees). Assistance and support will also be provided for a merger with other parties at the same price and services.
Refund Policy for Tours & Sightseeing
Tour Cancellation
In case of cancellation of your tour/adventure due to any reason (personal, weather conditions, flight cancellation, disasters, etc.), the advance/partial/full payments are refundable after subtracting/excluding:
1. expenses caused due to payments for advance bookings/reservations to hotels and opportunity cost of booked/reserved vehicles. Advance payments for most hotel properties & most vehicles especially during peak-season are non-refundable & non-transferrable.
2. service charges of upto 19% on the total received payments. A fair service charge is applied on cancellation based on the time and effort put into planning the tour and organizing the logistics, not to mention the opportunity cost of the tour planner. The service charge will not apply to payments received for domestic airfare.
Domestic Airfare Cancellation
Latest airline conditions will apply to airfare in case of cancellations depending on the airline company. Each airline has different refund policies for different destinations.
Tour Amendments/Change Policy
Change(s) in itinerary after advance payment
Extra charges will apply to any changes/amendments made by our guest(s) after making their advance payments. This includes (but is not limited to) increasing/decreasing the number of days, adding/removing destinations or attractions, etc. Invoice for extra costs will be billed by the company at the earliest as part of the policy. Payments should be organized at the earliest by our guest(s).
Change(s) in itinerary during tours
Extra charges will apply to any changes/amendments made by our guest(s) while the tour is ongoing. This includes (but is not limited to) increasing/decreasing the number of days, adding/subtracting destinations or attractions, etc. Invoice for extra costs will be billed by the company at the earliest as part of the policy. Payments should be organized at the earliest by our guest(s).
Change(s) in accommodation after advance payments
Extra charges will apply to any changes/amendments made by our guest(s) after making their advance payments. This includes (but is not limited to) changing reservation dates, hotels, increasing/decreasing the number of nights, number of rooms, room category, etc. Invoice for extra costs will be billed by the company at the earliest as part of the policy. Payments should be organized at the earliest by our guest(s).
Change(s) in accommodation during tours
Extra charges will apply to any changes/amendments made by our guest(s) while the tour is ongoing. This includes (but is not limited to) changing reservation dates, hotels, increasing/decreasing the number of nights, number of rooms, room category, etc. Invoice for extra costs will be billed by the company at the earliest as part of the policy. Payments should be organized at the earliest by our guest(s).
Domestic Airfare Change
Latest airline conditions will apply to airfare in case of changes depending on the airline company. Each airline has different refund policies for different destinations.
Tour Dates (Delays/ Postponements)
In case of delaying/postponing of your tour/adventure due to any reason (personal, weather conditions, flight cancellation, disaster, etc.) to a later date, month or year, the received payments (advance or full) shall be safe with Apricot Tours. In this case, a new quotation should be requested on a later date and Apricot Tours must be contacted ahead of the tour/adventure for organizing logistics. Normally the prices of services (for instance hotels) vary between the peak and non-peak seasons and also increase every year. The new quotation will only be adjusted with the received payments (for the delayed tour) after subtracting/excluding:
1. expenses caused due to payments for advance bookings/reservations to hotels and opportunity cost of booked/reserved vehicles. Advance payments for most hotel properties & most vehicles especially during peak-season are non-refundable & non-transferrable.
2. service charges of upto 12% on the total received payments. A fair service charge is applied on delays/postponements based on the time and effort put into planning the tour and organizing the logistics, not to mention the opportunity cost of the tour planner. The service charge will not apply to payments received for domestic airfare.
